Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com.

General questions

  • What is the status of my order?

    Once you have placed your order, we will send you a confirmation email to track the status of your order.

    Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

    Additionally, you can track the status of your order from your "order history" section on your account page on the website.

  • Can I change my order?

    We can only change orders that have not been processed for shipping yet.

    Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

    To make changes to your order, please reach out to support through the helpdesk.

  • Where do you ship?

    We currently ship in the United-States, Canada, Australia, France, the UK and Germany.

    For shipping outside of these countries, please reach out to our support through our helpdesk.

Payment

  • What payment methods do you accept?

    You can purchase on our website using a debit or credit card.

    We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

    You can chose these payment methods at checkout.

  • Which currency will I be charged in?

    We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.

    If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

Shipping

  • Where do you ship?

    We currently ship in the United-States, Canada, Australia, France, the UK and Germany.

    For shipping outside of these countries, please reach out to our support through our helpdesk.

  • How long does it take to ship my order?

    Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

    Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

    - United-States: 1-2 days
    - Canada: 1-1 days
    - Australia: 2-3 days
    - France: 2-3 days
    - UK: 2-3 days
    - Germany: 2-3 days

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